Yo Gary,
on Tue, 17 Feb 1998 19:04:51 -0800, you wrote:
>>>[snip longish story of trouble with B&H and FedEx]
>
>Here are a few steps that may help:
>
>(a) If you paid with a credit card, notify your credit card
> company immediately(!) that the purchase is in dispute, and
> put a hold on the payment. Nothing makes a mail-order company
> listen to a complaint faster than an unpaid bill.
>
>(b) Don't send them e-mail. Instead, find out the name and
> address of their chief corporate customer relations officer
> (usually, a VP) and send your written complaint with regular
> snail-mail.
>
>(c) Mention in your letter that if the problem is not resolved
> in a mutually satisfactory manner within X days/weeks/months,
> you'll file your complaint with the BBB (Better Business Bureau).
The above steps sound reasonable.
>(d) Don't ever mention DeLorme's Street Atlas USA as a reference.
Why? I have found it to be invaluable during my travels. I wish I had
something like it for Europe, or just Germany, but among the programs
available here there seems to be none that comes even close to touching it.
>(e) Never ever schedule anything in SC with a time window of 36
> hours (unless, of course, it's a round of golf).
Well, I've lived there for two years, and it's worked before..... :-)
>(e) Never ever use the phrase "colonial U.S." -- we are not a
> colony anymore, not since 1776 (but some folks have very long
> memories around here). Use "Continental US" -- we like the
> way is sounds.
I wouldn't have; I was just using THEIR words, quote:
"According to FedEx there is no such road as Pine Nook Road at zip code
29170. We can have this package re-routed to any address within the colonial
USA."
I had been wondering what they meant by it, for the same reasons you
mentioned in your item e). :-)
MtFbwy,
Volkhart
--
Volkhart Baumgaertner email: kyu@xxxxxxxxxxxxxxx
MausNet: @BA
http://www.intcom.de/homepages/kyu/home.htm
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