I don't know what might have been placed in the online chat support
since I last looked but I spent 1/2 hour on hold with Adobe this morning
and then another 10-15 minutes for the support guy to determine that my
problem was related to a down-level video driver.
I consider it a bug in Lightroom that it doesn't simply report that the
computer doesn't have the right video device driver level installed but
that's the case. Since PS and Lightroom now support HDR they now use
the GPU on the video card and each requires a given (but different)
level of Open GL support. The current level of Open GL is 4.4. PS
requires version 3.2 and Lightroom requires 3.3. PS was working for me
since my driver was at 3.2 but Lightroom needs something higher. Why?
Who knows? Anyhow, after the driver upgrade all is well, except...
Unfortunately, I lost my custom windows desktop settings. I think it
was something the support guy did by accident and not just the video
driver upgrade. I upgraded the video driver within the past year and
didn't have such a problem. I hadn't saved the settings and haven't
been able to completely reconstruct it yet. He apologized and tried to
help but he was just getting in the way so I declined any further help.
I'll the right desktop back eventually.
Chuck Norcutt
On 4/27/2015 8:59 AM, Ken Norton wrote:
Chuck's issue is another known upgrade issue. Just go into the online chat
support and they'll have you working in 10 minutes.
The photo merge funtion is worth the price of admission. No going back.
AG.
--
_________________________________________________________________
Options: http://lists.thomasclausen.net/mailman/listinfo/olympus
Archives: http://lists.thomasclausen.net/mailman/private/olympus/
Themed Olympus Photo Exhibition: http://www.tope.nl/
|