Ken,
May I salute you for using the too often used phrase "get it" in quotes.
That statement is easily translated. When someon uses it, what they emant to
say was, "you don't agree with me, therefore you are an idiot, a miscreant,
and most likely a child molester." It needs to go out of use.
Bill Pearce
-----Original Message-----
From: Ken Norton
Sent: Wednesday, April 27, 2011 8:09 AM
To: Olympus Camera Discussion
Subject: [OM] Sad tales and other story lines
Reading Moose's story about the adapter got me thinking about
companies in this industry that "get it", whatever "it" is. I know
that I've recently gone into major scorched-earth mode with Olympus
America, but on the flip side I've found another company that
understands and gives a rip not only about the product itself, but
about the customer.
Within a week I'll be publishing a product review on Zone-10 that will
show that I don't think everybody in the photography industry are
cretins. I had the review ready, and it contained some serious (but
valid) complaints about the product. I put my "product manager hat" on
and thought about what changes I'd make to the product and a few usage
recommendations. I contacted the company, gave them a preview of the
review, and sought their opinion on my criticisms. It turns out that
the primary complaint with the product is being addressed and the
improvements being slip-streamed into production this week! Another
issue I had was a result of not using the device as recommended and
just beyond the design scope of the product.
In conversation with the guy who runs the company, we managed to
discuss my specific uses and why I was using it a certain way. That
prompted a design discussion and further product modifications. Turns
out that there were two ways I used the product that was beyond any
design intent which greatly improved the end result.
My review will still be critical of the issues discovered, but I will
at least add the perspective of my unintended usages as well as the
original design-spec which I wasn't conforming to. (and is adequately
noted on their own website documentation now, but wasn't when I bought
it).
I'll be testing and reviewing other products for this company and will
have no problem expounding on the virtues of it. Some "get it" and
I'll be pleased to announce one company that does.
AG
--
_________________________________________________________________
Options: http://lists.thomasclausen.net/mailman/listinfo/olympus
Archives: http://lists.thomasclausen.net/mailman/private/olympus/
Themed Olympus Photo Exhibition: http://www.tope.nl/
--
_________________________________________________________________
Options: http://lists.thomasclausen.net/mailman/listinfo/olympus
Archives: http://lists.thomasclausen.net/mailman/private/olympus/
Themed Olympus Photo Exhibition: http://www.tope.nl/
|