Is the required battery a Sony product?
I wouldn't be surprised if they're struggling to deal with recalls and
replacements.
Doesn't make it "right" but it may be a reason.
Good letter BTW.
ScottGee1
On 11/17/06, swisspace <swisspace@xxxxxxxxxxx> wrote:
> Actually I did just that, I found on the american site the manager for
> hardware's email address and sent the following email, whichg resulted
> in a phone call the next day and the promise of feedback on monday to
> give me at least an expected delivery date. although it will have been
> three weeks by that stage anyway.
>
> My problem here though is with the language, consumer law and rights
> goes way beyond my grasp of German, which is finely tuned to concentrate
> on the neccessities - I can order beer no problem now ,-)
>
> Dear Ms xxxxx.
>
> Before I take this further, I would like to know why apple in
> switzerland cannot replace a faulty battery on my six month old macbook
> for at least four to six weeks. This coupled with my older ibook having
> its battery recalled (also with a 4 to 6 week wait) is a situation I
> find unacceptable. I am now left with a product that is not fit for the
> purpose it was intended, i.e. portable.
>
> I am at the moment a very disgruntled customer, and find apple's
> response to this disappointing, it is the second new apple machine I
> have purchased for personal use that needed repair, the previous ibook
> failure was a slight inconvenience but was repaired promptly, however my
> reward for being an early supporter of the new intel macbook is not as
> pleasant. This coupled with a hard disk failure caused, I am convinced,
> as a result of not having a battery attached when the power cord was
> accidentally disconnected as per design has pushed me right to edge of
> being a satisfied customer.
>
>
> should you wish to follow up my case the support call is logged with
> apple support in switzerland and the serial number of my macbook is
> 4H62021XXX
>
> I hope that you will at least acknowledge this complaint and provide me
> with some assurances that this is an isolated case that will be resolved
> promptly and not a reflection of the new working practices within apple
> corporation.
>
> Yours Sincerely
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