Sometimes companies do cut people off if they think the number of repair
requests is excessive. Head had a breakage guarantee on their skis that
promised full replacement. A friend of mine broke eight pairs in one season.
Head cut him off saying his damage was unreasonable. It probably was as this
guy also broke everything else he touched, including cars and motorcycles.
This should not happen with a product that continually falls apart without
abuse but I suppose it does. /jim
-----Original Message-----
From: owner-olympus@xxxxxxxxxxxxxxx
[mailto:owner-olympus@xxxxxxxxxxxxxxx]On Behalf Of Tris Schuler
Sent: Monday, March 03, 2003 10:09 AM
To: olympus@xxxxxxxxxxxxxxx
Subject: Re: [OM] Re: ? Gitzo Explorer and Tamron 80-200mm f2.8 ?
>As far as the Gitzo, I have a carbon fiber one that is trash. I sure
>wouldn't trust it on a long trip. It's been in the shop three times, and
>the last time, they told me it's "lifetime warranty" had expired, and
>charged me $50 to fix it. Now one of the collars has come off, and I'm
>going to epoxy it myself and dump it on eBay (with full disclosure, of
course).
>
>I'll NEVER buy another Gitzo product.
Please let me get this straight. You say that some shop told you that your
Gitzo tripod, which you bought _with_ the old Gitzo lifetime warranty
(presumably this was a new purchase) is no longer covered by said warranty?
From what I know of US contractual law (not much, admittedly), in the USA
the warranty you buy a product under is a _contract_ between you and the
manufacturer and remains in effect regardless of what that manufacturer's
subsequent advertised warranty policies (contracts) might be with other
buyers. So, if you bought your Gitzo with a lifetime warranty then that
warranty (contract) between you and Gitzo remains in place and is
enforceable. (Maybe the Oly list has a lawyer who can correct me on this.)
If you bought your Gitzo tripod used, say, it may or may not be that the
original life-time warranty could be transferred to you--that's another
matter.
What repair facility told you this? Did you bother to follow through to see
what your rights are?
By the way, Gitzo was bought out about ten years ago and is now owned by an
English conglomerate (Vitec Group PLC in the UK) which also has rights to
the Manfrotto line. No matter, what you say smells rotten.
Tris
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