It's not really a "story" . I used to order new inventory to keep in stock
in the Service Dept., at Olympus in Woodbury, just for such exchange
purposes. (Nothing had to be stripped for parts back then).
When new OM-1s and 2s were long gone and replaced by N versions, we still
had a cabinet full of them in the Service Department. They did not show in
anyone else's inventory but the Service Department. We used them as we
needed them, not for parts, generally, but to soothe hot tempered customers.
Parts were not a problem then as they are now.
It would be especially important to stockpile some complete items in Service
if replacement parts couldn't be had from Japan.
Would you rather get a camera or lens back unrepaired, or repaired with
parts that came from a whole item?
_________________________________
John Hermanson www.zuiko.com
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 For Free Olympus manuals,
please call 1-800-221-3000
_________________________________
----- Original Message -----
From: <plp@xxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Friday, October 11, 2002 1:13 PM
Subject: Re:[OM] customer relations
> >It's particularly galling to hear that parts must be
> >cannibalized from existing lens stocks! What about the
> >customers who would have bought those lenses if they hadn't
> >been torn apart?
>
> Yes, Olympus would make money on those lenses. That is why
> I do not believe the story that John H. was told. A company
> that plays the games that Olympus does would probably not
> keep expensive lenses as parts repositories. One of the
> doorstop holders can settle this issue, though. Send the
> doorstop in for repair. If Olympus claims that parts are
> not available, then it becomes harder to believe that they
> have spare lenses.
>
> >It makes more sense to stock commonly needed parts, rather
> >than holding good lenses in reserve.
>
> Yes, this is the issue in a nutshell. Some parts often fail,
> some parts rarely fail, and most parts never fail. A smart
> company stocks many parts in the first category, an average
> number of parts in the second category, and only a few in the
> third category. Stocking complete lenses guarantees that most
> of the lens will end up sitting on the shelf.
>
>
> Pete
>
>
>
>
>
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