It is the store. I do not have an Olympus dig cam. Most people would not
call Olympus directly, but would go through the store, hence the wait.
Myself, I would call Olympus directly.
-Bill
-----Original Message-----
From: Mark Dapoz [mailto:md@xxxxxxxxxxxx]
Sent: Friday, December 14, 2001 11:38 AM
To: 'olympus@xxxxxxxxxxxxxxx'
Subject: RE: [OM] what is Olympus USA's parts number? Crazy Olympus!!!
On Fri, 14 Dec 2001, William Clark wrote:
> You know,
> here in Canada, they have no office anymore. So parts take forever. A
> local store that sells Olympus digital cameras had to order a lens adapter
> for the 3040 (so you can attach lens to it). Took 4 months to get here.
> Many other such problems, which is why Nikon's dig cams are really
> outselling Olympus ones here in Ottawa (apparently). Too bad for Olympus
I
> guess.....
I've had the exact opposite experience. When Carsen was still handling the
OM line, you were forced to go through them for parts. Olympus USA wouldn't
even talk to you, they just re-directed you to Carsen. If Carsen didn't
have the part in stock, you had to convince them to order it for you from
Olympus USA (and that wasn't always easy!). Once they got it, they
re-packed
it, added a markup, and then sent it to you. These days I can talk directly
to Olympus USA and get parts (usually cheaper) in under a week. From my
perspective, the switch to Olympus USA has been great! Maybe the problem
lies
with the local store you're dealing with.
-mark
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