Well of course it's the last resort. Common sense dictates that first you
try to iron it out with the vendor. In this case, the consumer could not.
But then he didn't follow through in his own behalf. That's unfortunate.
And dumb. Worse, it keeps outfits like Cameta free to continue these shady
practices--actually encourages them to do so.
"Eat it" referred to the loss on the deal--time, bad energy and money.
I take this story to be true. If any grain of it were true it'd be enough
for me. Even had Cameta made it right by fully reimbursing Oben for his
monetary investment I'd look on Cameta askance. You don't send a lens that
bad to anyone, not under any circumstance. It just doesn't happen. Not with
professionals. In this case it is clear to me that Cameta is one dubious
concern. How anyone could come away with any other impression is quite
beyond me.
But to be fair I shall turn it around. Based on Oben's representation here,
would you be willing to do business with Cameta Camera tomorrow?
Finally, you are entirely mistaken that this does not affect you. It
affects everyone in photography. Wake up!
Tris
At 09:26 PM 7/24/01 +0100, you wrote:
Well, this is why it helps to know your rights as a consumer before you
enter into dealings with unknown vendors, especially when these vendors
are out of the country.
snip
I don't know the specifics of consumer laws in your country and how they
might bear in this particular, but I'd bet dollars to doughnuts your cc
bank provider would have supported you on this to the hilt with 1) a
simple phone call and 2) a letter in support of your complaint (along
with any supporting documentation, say, a short estimate of repair from
the Olympus tech w/explanation of problem, a facsimile of any email
correspondence with Cameta Camera re the condition of the lens prior to
purchase, etc.).
I have found that merely threatening the delinquent trader with a
complaint to VISA or MC will persuade them to see things your way ... if
you are in the right of course. They don't want to earn bad marks with
the VISA organisation. This worked for me last year with a boating
company in France (I paid with VISA over email from the
Netherlands). What you are describing is, for me, the last resort.
If any of that represents a "problem" to you then, of course, you're free
to eat it. But please keep
... eat what? Foreign banter I' afraid.
For my part, I am as of this second crossing Cameta Camera off my list.
Before I delete it from my
... this, on the basis of hearsay, or supposition that Oben's lens is the
same one? Or have members of the List had bad experiences with Cameta
before? I know that Cambridge Camera has been the subject of many
unfavourable reports from US citizens. It does not affect me as the
dollar/GBP rate is pretty unfavourable at present, so I am unlikely to buy
anything from across the water for a while.
Chris
--
___________
???>-}
C M I Barker
Gamlingay, Cambridgeshire, Great Britain
mailto:imagopus@xxxxxxxxxxxxxxxx
mailto:chris_barker@xxxxxxxxx
YaC tel: +44 (0)7092 251126
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