It's not just the delivery people FedEx has, it seems to be a first-class
operation from top to bottom. You call one of their 800 numbers and a human
being picks up. This person is always friendly, this person can tell the
time of day, this person has your answer for you, whatever the question
was, immediately. Finally, this person wishes you well at the end of the
conversation. I have come to the juncture where if someone is going to send
me anything at all I email them or call and ask (beg, plea, whine) for them
to use my FedEx. If they tell me they only use UPS or the USPO I
beg/plea/whine for them to use my FedEx account instead. To my mind that's
as simple as can be. Call an 800 number, tell FedEx when you want the
package picked up, and that takes care of that.With the cost charged to my
account to boot! And still I meet people who resist, people who prefer to
ship me stuff the same old way they've always done it. Via UPS. I just
don't get why so many people wish to use this other service. Is brown in or
something?
Tris
At 01:47 PM 7/12/01 +0000, you wrote:
As a 16 year FEDEX employee let me say I appreciate the kind words about
our service.
Everyone makes mistakes, we just try to make fewer than the other guys.
I work at our main hub here in Memphis and we sort around 1.5 million
packages a day through here.
I don't actually touch any of the packages but the wireless data systems
that I design and implement track all of the large containers of
packages that are unloaded and loaded as the aircraft arrive and depart.
If any of you are ever in Memphis I suggest
you take a hub tour and see the operation first hand. I see it almost
every day and its still pretty amazing.
later,
mike m.
Ryan Medd wrote:
>
> UPS: "Use Purolator, Stupid"
>
> (I heard that from a UPS delivery guy!!!! Not that I really prefer
> Purolator, I always believe that if you want it to get there, in on piece,
> and on time, pay the extra money and use FedEx!)
>
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