I send all my slides, K14 and E6 to Kodak in Fair Lawn, NJ. It helps that
I live in NJ, but I generally get 5-7 business day service. I've never had
any problems with any Kodak/Kodalux processing, and I can't say that for
other sources.
Skip
At 7/23/99 06:02 PM +0000, you wrote:
>At 19:26 7/23/99 , Jerry Stackhouse wrote:
>>[] Would you send Kodachrome 25 & 64 or Kodacolor to Fuji or to Kodak?
>
>Jerry,
>Regarding Kodachrome, there are not many labs that handle K-14. Likely it
>will end up with Qualex or Kodalux regardless who you hand it to.
>
>Regarding Kodalux mailers:
>I am currently having a devil of a time with Kodalux. After sending a
>mailer with a 120 size roll of E100VS (pro version of Elitechrome 100 Extra
>Color) to the Dallas address and not seeing anything for two weeks, I
>called Kodalux.
>
>This is the response I got from them over the phone:
>1. Mailers are no longer handled in Dallas, TX. It is *all* handled in
>Fairlawn, NJ (film size or type doesn't matter).
>2. They couldn't find any record of my film, but stated it was probably in
>transit to the Fairlawn lab.
>3. When asked why they put a Texas address on the mailer if it all goes to
>New Jersey anyway, there was essentially an "I don't know" response.
>4. When asked why, if the U.S. mail generally takes 3 days to get to
>Dallas, and even if they mailed it to New Jersey from there it should have
>been in New Jersey over a week, there was essentially an "I can't explain
>that" response.
>5. When asked if they kept professional films refrigerated during all this
>incredible handling time prior to processing, the response was "I don't
>know how it's handled."
>6. When asked why I should bother refrigerating professional film if they
>are not going to develop it within a reasonable time and subject it to "who
>knows what" in handling, the response was essentially "I can't explain that."
>
>In short, there is not much Kodalux can explain to me except they have no
>record of my film. I don't know if I'm going to call Kodalux again.
>However, since they are a subsidiary of Kodak, my next call will likely be
>to Kodak to ask why their subsidiary, Kodalux, cannot tell me anything
>about my film and why the people who answer their Inqury Hot-Line know
>nothing about photography and very, very little about film handling and
>processing.
>
>I bought two PK-12 Kodalux mailers a month ago, have only used one (with
>the above resulting) and they will likely be my last! At the least, if you
>use one, use *only* the Fairlawn, New Jersey address, say prayers, and keep
>your fingers crossed you will ultimately see your film again.
>
>-- John
>(peeved with Kodalux)
>
>< This message was delivered via the Olympus Mailing List >
>< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
>< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
>
-----------------------------------------------
Skip Williams - skipwilliams@xxxxxxxxx
-----------------------------------------------
< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
|