At 8/28/2020 05:56 PM, Larry wrote:
>On 8/28/2020 15:07, Wayne Shumaker wrote:
>
>>... does it go away when mounted on a camera and camera powered on? If still
>>rattle, I would definitely say the lens has a problem.
>
>>>... /It appears that the extending lens tube (the piece that gets longer >>
>when you //zoom the lens out from 12mm) is a little loose. /
>No, the lens barrel is still loose when the camera is powered on/. /I think it
>is an assembly or fit and finish problem.
>
>So I called Olympus USA support, described the problem, and was told that
>because I had purchased a reconditioned product, I had two choices:
> 1) Return it for a refund.
> 2) Send it back as a repair.
>Even though I had received a defective product, return for an exchange was not
>an option.
>
>That is the Olympus policy, and, the rep said as an aside, these products sell
>out, and the don't have spare reconditioned copies in stock to exchange
>anywaay.
>I did buy the lens as part of a 1-day reconditioned equipment sale, and from
>past experience, they do run out.
>
>I will send it in for repair. The bottom line, however, is that I'm ticked
>off. Olympus's reconditioning process had failed to catch a defective
>product. I paid my money, won't have use of my purchase, and just have to
>hope that it comes back fixed.
>
> ----- Larry Woods
I've had good luck with buying on fred miranda. PL 12-60, PL 100-400, GX9, ...
The reason to check if powered on is the focus servo motors engage. The new
linear focus motors will feel loose until powered. But your problem requires a
return.
WayneS
--
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