Re: [OM] [OT] Appalling customer service

[philippe.amard]

Le 16 juin 14 à 17:58, Bill Pearce a écrit :

> I know there's a lot of apple cool aid drinkers on this list but I'm  
> going to say this anyway, apple has always seemed to me to be as  
> evil a corporation as MS, only with better PR. Not a surprise. I  
> remember when a group of locals wanted an apple genius bar in our  
> city and apple said something like What, only a market of 500,000?  
> That will never happen! Why could they not have put some flowers  
> around the hell no?
Half a million geniuses is quite a market - we don't have that here

Amities
Philippe

> -----Original Message----- From: Jez Cunningham
> Sent: Monday, June 16, 2014 4:49 AM
> To: Olympus Camera Discussion
> Subject: [OM] [OT] Appalling customer service
>
> What a way to treat a customer.  Excuse the rant:
>
> There's a recall on the European 2-pin 5W mains adaptor for iPhones  
> - they
> might catch fire.
> Since I'm 20+ miles from any Apple store or service centre I  
> register with
> the support webpage for a callback to organise a replacement.
> They call an hour early - while I'm out - so I have to reschedule.  
> This
> time they call on time (-ish).
> It took 20 minutes for them to go through their own process to sort  
> out
> sending me the replacement adaptor.
> AND - unbelievably - I have to authorise a £15 charge on my credit  
> card to
> cover the cost in case I don't return the old adaptor!
> AND - they apologise in advance - the refund on the credit card will  
> be
> done within 3 working days of receiving the old adaptor, but I have to
> allow up to 28 days 'in case of bank processing delays'!
>
> Rant over.  (I don't often use this adaptor 'cos it's got the wrong  
> pins on
> for me now I'm back living in the UK, but it's nice and small for
> travelling and fits any hotel shaver point.)
>
> When I had a safety recall on the car I was treated like a king and  
> sent
> off with a free gift (a nice Moleskin notebook, with their logo on the
> front of course) and nice follow-up letter apologising for the
> inconvenience.
>
> Let's see how long it takes for the replacement and what the return
> procedure is.
>
> Back to normal programming.
> Jez
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