I'm sorry it was an update Brian - I had forgotten that ... and no
longer have LR1 and its associated ref number as I must have given it
too ... so sorry.
Amities
Philippe
Le 1 avr. 14 à 16:25, Jez Cunningham a écrit :
> So you were unimpressed that Adobe wouldn't let you use an upgrade
> version
> when you had never bought any previous version? Seems to be what I
> would
> have expected!
> Jez
>
> On Tuesday, April 1, 2014, <bj@xxxxxxxxxxxxxxx> wrote:
>
>>
>>
>> As most of you know I had a massive computer failure - refused to
>> boot, and my only backup was 5.5 months old.
>>
>> Yesterday I managed to
>> get into the backup drive and started seeing what I needed to
>> reinstall.
>>
>>
>> One was Sagelight, which i had purchased when the author, Rob Nelson,
>> was running a reduced sale.
>>
>> I had the original install file available
>> but could not find the registration number. I found that, due to
>> files I
>> had saved, I had the exact date of purchase in 2012.
>>
>> Don Holbrook
>> suggested I contact Rob for help. Due to unsatisfactory dealings with
>> Adobe on a similar problem (see below) I was inclined to let the
>> matter
>> slide.
>>
>> Rob could not have been more helpful, and as far as I can see,
>> totally honest. He not only re-sent me my registration key, but
>> informed
>> me that under the terms of purchase I had also purchased a lifetime
>> updating deal, and advised me what file I should use to update
>> with. It
>> has all worked very well. I have in mind to send him a seller's bonus
>> ...
>>
>> With Adobe - Philippe Amard had sent me a wonderful 75th birthday
>> present in the form of an un-used genuine Lightroom 2 DVD. I do not
>> have
>> a DVD player, but to cover that eventuality, the jewel case advised
>> how
>> to download, and then use the printed registration key stuck to the
>> side
>> of the jewel case.
>>
>> So I did. All well and good so far. They obviously
>> keep some kind of record of what has been installed and where,
>> because
>> when I entered the registration key it promptly informed me that this
>> was an upgrade version and I had to enter the registration key for
>> the
>> LR1 that I was supposedly upgrading from.
>>
>> So, I contacted their help
>> site and had a couple of lengthy facebook-style chats with help-desk
>> women. After checking their records, despite my telling them what had
>> happened to my original hard drive, they were adamant that I must
>> provide the LR1 key, or upgrade to LR5. I might, out of curiosity,
>> check
>> out the price of that option, but so far I am very unimpressed by
>> Adobe
>> service. Amazed at the speed of their help-desk service though.
>>
>> Brian
>>
>>
>> --
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