So you were unimpressed that Adobe wouldn't let you use an upgrade version
when you had never bought any previous version? Seems to be what I would
have expected!
Jez
On Tuesday, April 1, 2014, <bj@xxxxxxxxxxxxxxx> wrote:
>
>
> As most of you know I had a massive computer failure - refused to
> boot, and my only backup was 5.5 months old.
>
> Yesterday I managed to
> get into the backup drive and started seeing what I needed to reinstall.
>
>
> One was Sagelight, which i had purchased when the author, Rob Nelson,
> was running a reduced sale.
>
> I had the original install file available
> but could not find the registration number. I found that, due to files I
> had saved, I had the exact date of purchase in 2012.
>
> Don Holbrook
> suggested I contact Rob for help. Due to unsatisfactory dealings with
> Adobe on a similar problem (see below) I was inclined to let the matter
> slide.
>
> Rob could not have been more helpful, and as far as I can see,
> totally honest. He not only re-sent me my registration key, but informed
> me that under the terms of purchase I had also purchased a lifetime
> updating deal, and advised me what file I should use to update with. It
> has all worked very well. I have in mind to send him a seller's bonus
> ...
>
> With Adobe - Philippe Amard had sent me a wonderful 75th birthday
> present in the form of an un-used genuine Lightroom 2 DVD. I do not have
> a DVD player, but to cover that eventuality, the jewel case advised how
> to download, and then use the printed registration key stuck to the side
> of the jewel case.
>
> So I did. All well and good so far. They obviously
> keep some kind of record of what has been installed and where, because
> when I entered the registration key it promptly informed me that this
> was an upgrade version and I had to enter the registration key for the
> LR1 that I was supposedly upgrading from.
>
> So, I contacted their help
> site and had a couple of lengthy facebook-style chats with help-desk
> women. After checking their records, despite my telling them what had
> happened to my original hard drive, they were adamant that I must
> provide the LR1 key, or upgrade to LR5. I might, out of curiosity, check
> out the price of that option, but so far I am very unimpressed by Adobe
> service. Amazed at the speed of their help-desk service though.
>
> Brian
>
>
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