Sorry, I forgot to add that, if it appears to startup with Internet
Explorer or a page visited by IE then try installing a different browser
such as Firefox <http://www.mozilla.org/en-US/> and see what happens.
Chuck Norcutt
On 8/31/2013 10:42 AM, Chuck Norcutt wrote:
> Yes, if you'd like some paranoia definitely install Ghostery. But for
> your particular case there may be some more direct discovery as well as
> treatment of the problem.
>
> Lets start with some simple diagnostics... let's find what is starting
> this thing up. When does this ad window or black sidebar first appear?
> Is it there immediately after you boot and before you have started any
> application or browser? If so the malware is installed as a "Windows
> service". Services are started (mostly) automatically at boot time and
> provide mostly essential underlying functions that will be needed by the
> system and apps when they come up. But malware can get itself installed
> there too such that it's always running.
>
> If not installed and started as a Windows service then it must be being
> brought to life by some app (including the browser) or activated in some
> way by a particular web page. The web page ought not to be able to
> infect your system with malware but it does happen. Whatever is there
> is something you most likely willingly accepted to install. Win7 is
> much more secure than earlier versions of Windows since it will ask for
> the admin's permission to install an app. It shouldn't happen under
> your nose.
>
> If it does start as a service we can locate the service and (first)
> deactivate it by preventing any auto startup. It can also be removed
> entirely but that's a bit more difficult.
>
> If it doesn't start as a service and you can identify which app or web
> page appears to bring it to life then we can check the list of processes
> that are running both before and after the malware appears and identify
> the process that's responsible. If you right click the taskbar at the
> bottom of the screen you'll see an option "Start Task Manager". Clicking
> the Applications tab will show all running apps (you're not likely to
> find it there), clicking the Processes tab will show all running
> processes. If it's running it's one of those things in the list. The
> task is to figure out which one and kill it as well as prevent it from
> starting again in the future.
>
> Let us know what you discover.
>
> Chuck Norcutt
>
>
> On 8/31/2013 5:07 AM, Jez Cunningham wrote:
>> For the future, maybe install Ghostery which will display all the
>> piggy-back programs, trackers etc on each web page you visit.
>>
>> http://www.ghostery.com/
>>
>> After you've installed it paranoia is guaranteed.
>>
>> jez
>>
>>
>> On 31 August 2013 05:21, <r.burnette@xxxxxxx> wrote:
>>
>>> I am working with a new HP computer running Windows 7 Premium (64
>>> Bit) and
>>> Explorer 10. I have the pop-up blocker enabled. Only one third party
>>> toolbar(AdAware)is enabled But I am still getting a terribly annoying ad
>>> box at the bottom left section of the window. It slides out to the right
>>> displaying a rectangular pop-up ad window approx. 4" W X 3" H displaying
>>> various ads. You can click on an X to hide the ad, but a black sidebar
>>> approx. 1/2" W X 3" H remains behind. It allows you to click the X
>>> and open
>>> the ad. (Can't imagine who might want to do that.)
>>>
>>> I feel certain that it is a piggy-back program from something
>>> inadvertently downloaded and left behind after the host program was
>>> deleted. Has anyone else had this annoying experience who was able to
>>> successfully delete it? When it pops open, which it repeatedly does even
>>> while reading email, it blocks the view of that portion of the active
>>> screen. It is quite aggravating having to continually click on the X to
>>> close this while trying to work on anything.
>>>
>>> Come on, computer gurus. Tell me how to fix this. Make it simple. I
>>> am not
>>> very windows savvy.
>>>
>>> My experience trying to get this machine up and running has made me want
>>> to hug and kiss my Macs.
>>>
>>> Robert
>>> --
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