Of course I meant "put it in her checked luggage"...
Not enough coffee this morning...
Nathan
On 12-jul-2008, at 6:38, Nathan wrote:
>
> Before dumping on the Gatwick staff, consider the idiots they have to
> deal with at times. On Wednesday, while going through security there
> on my way home to Alicante, I witnessed a woman fiercely arguing
> about her liquids--she had her carry-on bag full of various liquids,
> mostly cosmetics, in sizes exceeding the permitted 100 ml. The
> security guard politely explained that she could not take those on
> the plane, that she could go back and have the airline (Emirates in
> this case) put it in her carry-on (there was plenty of time before
> her departure) etc. She claimed that she had not been informed about
> the rule, despite the fact that the rule is at least a couple of
> years old, that there are signs all over the airport advertising it,
> as well as on every airline's web site. She kept insisting. I don't
> know how the argument ended, but I am sure the rules were enforced in
> the end.
>
> I have found the people at Gatwick and other UK airports to be
> somewhat dry but certainly polite and professional.
>
> Nathan
>
> On 12-jul-2008, at 0:39, Andrew Fildes wrote:
>
>>
>> It's amazing how effective politeness can be.
>> I was warned by my son that checking in a Heathrow would be
>> unpleasant and the staff worse.
>> No problem. Showed up before the rush, smiled at the guy behind the
>> counter before I got to him, said 'Good Morning' and everything was
>> pleasant and no problem.
>> Even a friendly statement/enquiry like 'You look like you're having a
>> rough day' can loosen things up.
>> These people are not well paid and get to deal with a lot of people
>> who are tired, annoyed, angry and difficult. It's worth remembering
>> that and behaving empathetically.
>> One way of protecting yourself emotionally in a job like that is to
>> grow a hard shell and stick rigidly to the rules.
>>
>> For example, as I was boarding there was a flight to Nigeria loading
>> up too. It seems to be part of the Nigerian culture I noted from that
>> one experience to try and get away with anything you possibly can and
>> argue the place down if challenged. Trying to claim quite large
>> cardboard cartons (a TV in one case) as hand luggage was typical. The
>> result was ongoing pandemonium with lots of screaming and
>> accusations. The guards kept their cool but went very rigid in their
>> application of the regulations. If I'd been a security guard there
>> and then, I may well have shot someone - there and then.
>> Andrew Fildes
>> afildes@xxxxxxxxxxxxx
>>
>>
>>
>> On 12/07/2008, at 5:20 AM, <bs.pearce@xxxxxxx> wrote:
>>
>>> He was, as everyone else, quite polite, but appeared effective.
>>
>>
>>
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> Nathan Wajsman
> Alicante, Spain
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>
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Nathan Wajsman
Alicante, Spain
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