Yeah, I usually make pix and regret not getting some for this one.
That said, the lens needs service for a mechanical problem that I'm
now certain was incurred in the shipping process. He implied I hadn't
packed well enough, but it was surrounded by bubble wrap and not
rattling in the box -- as are so many items I receive from dealers and
others. I recall the USPS employee shaking it a bit as she lifted it
off the scale.
In any case, if I buy insurance, particularly the overpriced version
USPS offers, I do so with the intention of using it if the shipper
causes damage. If the lens is indeed on its way somewhere else,
there's no way to make a claim.
I did indeed offer a full refund and in retrospect should have simply
taken him up on his offer to work through the insurance process and
refunded his money in the meantime but I didn't get a chance to do so.
Thanks for your input.
ScottGee1
On 1/11/07, NSURIT@xxxxxxx <NSURIT@xxxxxxx> wrote:
>
> I would have given him/her a choice just as you did and tell them either one
> would be OK with me. In this case I might not have offered to pay for the
> repairs because he was so upset with the condition and would probably
> refunded
> the money plus shipping both ways. Photos are very helpful on expensive
> items. In my current madness sales, I've not furnished photos, but have
> offered some pretty decent stuff at decent prices and as always, offer a
> "money
> cheerfully refunded guarantee" if the items does not meet with their
> satisfaction. There have been a couple of cases over the years where I have
> paid for
> repairs that exceeded the price paid for the item. Doesn't happen often as I
> check and recheck before shipping. Bill Barber
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