----- Original Message -----
From: "Moose" <olymoose@xxxxxxxxx>
To: <olympus@xxxxxxxxxx>
Sent: Monday, July 17, 2006 4:51 PM
Subject: [OM] OT-Alternate Universe? MS support
And then Moose awakened from his sleep, fully rested. "I had the strangest
dream...."
Bill Pearce
> OK, I thought it was a fluke when I had trouble with the Win RAW file
> thumbnail and viewer add-on and got prompt, through support which took a
> lot of effort on their part. After all, this isn't part of Windows and
> the download page for it specifically denies any guarantee of support.
> So maybe it's some sort of skunkworks project with crazy fanatics in
> support.
>
> But today I had a problem with XP proper. I have the update function set
> to automatically download updates to XP Pro and notify me, so I can
> choose whether to install them or not. A security update showed up, I
> installed it, a few minutes later it popped up again. Suffice it to say,
> after several iterations, it got a bit irritating.
>
> So I clicked on the link on the install window and called the free
> support line for security issues. The tech was clearly from the Indian
> Subcontinent, but spoke good English and walked me through fixing the
> problem so that now I know how to do it myself, if it pops up again.
> Then he said his supervisor would like to talk to me, was that ok. The
> super said they would like to walk me through some cleanup of my disk,
> which would take a few minutes, was that ok. So I aid yes again and was
> sent back to the tech, who walked me through cleaning out files in
> places I didn't know were safe to delete. He also answered another
> question I've always wondered about re some files in the Windows
> directory.
>
> Then he put me back with the super, who wanted to be assured that they
> had taken care of all my issues and said he would send me an e-mail so I
> could get back in touch if I had any further problems. Both fellows were
> very polite and through.
>
> So my question is, HUH? Is this a whole new world now? Or did I somehow
> slip through a wormhole to the paid support line?
>
> Anyway, I enjoyed it.
>
> Moose
>
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