It's hard for me to answer your question objectively, Joel, because we
didn't discuss the other product, so anything I say is simply my impression.
Further, the same distributor handles both products, so you would hardly
expect tech support to bad-mouth either product. The context was my comment
that the Optix/EZColor documentation was a bit shallow, but tech support had
fully recovered the position, and I would be sure to pass on the good news
to this list, given (a) recent interest in profiling products and (b) some
less-than-wholly-laudatory comments about the Spyder. The 'response@ to the
latter point gave me the feeling that tech support had plenty more
experience with support for that product; weren't at all surprised by its
reputation; and were not willing to jump to its defence. But that was just
my impression from little more than a grunt, your impression might have
varied.
--
Piers
-----Original Message-----
From: olympus-owner@xxxxxxxxxx [mailto:olympus-owner@xxxxxxxxxx] On Behalf
Of Joel Wilcox
Sent: 28 November 2005 18:09
To: olympus@xxxxxxxxxx
Subject: [OM] Re: Monaco Optix XR
--snip
> The same distributor handles the Spyder, but the tech I was speaking
> to seemed very reluctant to offer any opinion on that particular product.
I'm curious. Do you interpret this to mean that the person was negative
about the Spyder, or that it wasn't apt to be helpful in a conversation
largely devoted to getting your Optix working correctly.
--snip
==============================================
List usage info: http://www.zuikoholic.com
List nannies: olympusadmin@xxxxxxxxxx
==============================================
|