When the question of profiling software arose last week, I was in the middle
of a frustrating problem using a Monaco Optix XR with EZColor software, so I
held off on giving a recommendation (I was not especially happy with its
refusal to accept output from two different scanners, and its
less-than-fulsome explanation of what was lacking).
On the strength of the support received, I can now 'fess up. Strongly
recommended!
I sent a support email describing the problem, asking what information they
needed from me for a resolution. Had an initial response within an hour,
and a very clear explanation, illustration and recommendation in a similar
timeframe after my followup. The scanner problem was completely resolved
without the usual "please downlaod the latest drivers, re-install the
software and we will take it from there" kind of response.
That wasn't the end of my problems, I needed help with one printer, sent a
further email to support. Guess what? I got a phone call to talk me
through my problem and the workaround.
That kind of support (from the UK distributor) is very unusual in my
experience, and counts for a very great deal.
The same distributor handles the Spyder, but the tech I was speaking to
seemed very reluctant to offer any opinion on that particular product.
I have been using the Optix XR derived profiles for a couple of months now,
and wasted ink/paper levels have dropped significantly - the difference a
fully-profiled system makes is hard to believe.
--
Piers
==============================================
List usage info: http://www.zuikoholic.com
List nannies: olympusadmin@xxxxxxxxxx
==============================================
|