I've had no problems with my lamp per se though I was aware that this lamp
does not turn off automatically as it should. I would have thought that
could have been fixed easily enough with a firmware upgrade, and as I
recall this was made available though didn't do the trick for some reason.
RE service: I forget the man's name but at one time (say, two years ago)
there was a man from England who performed much of Polaroid's customer
service issues through email and was active on the Film Scanners list as
well. But the corporation, as you might know, sort of reshuffled and in its
(new) corporate wisdom let this fine chap go (probably with a shrug). I
hate to think what they've replaced his kind and knowledgeable office with.
Possible solution: First, I'd leave a note on the Film Scanners list for
openers. Lots of bright people there with loads of experience. You might
also contact Tom Scales, a member on this list, as at one time he tested
the 400 (and perhaps the 4000+) so might have a leads or two with re to
end-user support.
For Film Scanners go here: http://www.halftone.co.uk/ That's the URL for
Tony Sleep's site. He runs the FS list and is himself yet another good
person to ask re this business.
Tom Scales can be reached at: tscales@xxxxxxxxxxxxxx
Sorry to hear you're being shafted, Phil. Don't like that at all.
Tris
At 02:04 PM 2/16/2004 -0600, you wrote:
> From beginner to wise list posters, with special reference to Tris
>Schuler: are you familiar with lamp problems affecting the SprintScan
>4000?
>
>I have a lightless SprintScan 4000 which came out of the box with the
>problem but seems to work just fine in every other regard. Due to
>repeated moves and my own lack of acumen, I failed to catch the defect
>during the warranty period. Moreover, the assembly clearly prevents
>replacement of the light source by an end-user.
>
>Polaroid people do not answer emails for info -- even though I bought
>it direct from them! -- and I read that they are downright avaricious
>about even looking at a defective scanner.
>
>Before I pick up the phone to ask Polaroid to give me a paying
>estimate, would anyone know of any alternatives to sending the
>SprintScan back to its makers?
>
>Thanks for any... enlightenment,
>
>Phil (aka Humbert Humbert)
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