Black balling someone who tells the truth by giving negative
feedback.........hmm........kinda like firing a whistle-blower.
----------------------------------------------------
John Hermanson www.zuiko.com
mail: omtech@xxxxxxxxx
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 Turnaround 4-5 weeks
----------------------------------------------------
----- Original Message -----
From: "Andrew Gullen" <andrew.gullen@xxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Thursday, November 13, 2003 9:58 AM
Subject: Re: [OM] Olympus America and feedback
> FWIW, he claims it's "policy" and that he doesn't have any choice. If
true,
> his supervisor knows.
>
> What Bill says is also true - many people making management decisions
don't
> have a clue as they get almost no direct experience and feedback from
> customers. Honest, polite and informative customer feedback is one of the
> most valuable things you can get if you are providing goods or services.
>
> Andrew
>
> > Date: Wed, 12 Nov 2003 15:06:04 -0800
> > From: Winsor Crosby <wincros@xxxxxxxxxxx>
> >
> > Things being what they are, the guy making the sale is evaluated by a
> > supervisor who probably loves the feedback numbers to get something
> > concrete to say about the guy in his annual and promotional
> > evaluations. On the flip side, his supervisor would probably also love
> > to know that he is blocking customers who give negative feedback.
>
>
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