At 06:15 PM 09/12/2002 -0800, Richard F. Man wrote:
[snip]
3 summers ago, after apying for Pacbell DSL for over 2 years, we were in
Orlando for the Junior Olympics and the conversations went on something
like this:
***
Us: "We've checked all possibilities, and it's definitely not a phone line
or ISP problem. You seem to have somehow cut off our DSL service."
PB: "I'm sorry, our computer shows there is no record of you having DSL
service."
Us: "But we can fax you 2 years of bills to prove we have DSL service!!!
Please, can't you find someone who can help us restore it?"
PB: "Sorry, I can't help you. <click>")
****
Astonishing. I used to man a service desk on a pinch-hitter basis back in
the Elder Days when the glories of the Internet were just being introduced
to the masses. Man, we'd do *anything* to help a customer. 'Course, back
then, it was all "true believers" -- we really wanted people to get on the
Internet, and we really wanted it to be a good (even life-changing)
experience for them.
Apparently, PacBell never went through that phase. That's a shame.
Garth
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