At 03:41 PM 12/9/2002 -0800, Moose wrote:
I've finished (I hope!) switching from cable broadband service to DSL, so
I have a new e-mail address for the list.
I'm now olymoose@xxxxxxxxxxxxx.
Is it just me, or is tech support in general getting better? My last few
encounters with 'phone support have been with competent, pleasant and
helpful people. Bless them for making my life more pleasant.
...
Congratulation. The thought of Pacbell DSL brings up the memory of Pachell
for me. Briefly, 3 summers ago, after apying for Pacbell DSL for over 2
years, we were in Orlando for the Junior Olympics and the conversations
went on something like this:
***
Us: "We've checked all possibilities, and it's definitely not a phone line
or ISP problem. You seem to have somehow cut off our DSL service."
PB: "I'm sorry, our computer shows there is no record of you having DSL
service."
Us: "But we can fax you 2 years of bills to prove we have DSL service!!!
Please, can't you find someone who can help us restore it?"
PB: "Sorry, I can't help you. <click>")
****
An article illuminates the problems at that time:
<http://web.archive.org/web/20010405192845/http://www.eastbayexpress.com/archive/120100/cover_120100.html>
I hope and think they are better nowadays.... We have switched to business
DSL from Covad since....
// richard <http://www.imagecraft.com>
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