As a "foreigner" who's dealt with B&H Photo for the last twenty years, I
cannot say enough good things about them. Virtually every retail outlet
will disappoint customers occasionally, and you can always find a few
negative comments about B&H on the various complaint sites, but these are
likely very isolated gaffes.
B&H is a class act, and I've never hesitated to buy stuff from them. For
the most part, it's been new Olympus equipment, but I've also purchased
other brands of stuff (Vivitar and Polaroid, for example -- it's where I
bought my SprintScan 4000). They have a great inventory-control system
which allows their sales reps real-time info on the availability of any
item, so you never get any bull about its availability over the
phone. Their reps are obviously trying to finish calls quickly, but I've
never had one get cranky about my asking valid questions. (I *do* try to
make notes about what I want to ask before phoning them, though -- just
good form.)
B&H also seems to understand quite a bit about how Canadian customs works,
so they pack and ship to expedite matters. I'm assuming that this would be
true for other destinations as well, but obviously I don't know.
My advice? Patronize B&H, and leave the other pretenders alone. You won't
regret it.
Garth
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