I sense an increase in obsessive-compulsive behavior on the list.
----- Original Message -----
From: <clintonr@xxxxxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Monday, May 06, 2002 1:46 PM
Subject: Re: [OM] John Hermanson
> Matt Haber & Jane Diamond wrote:
>
> > My point was that he's a stickler on the time....
>
> Stickler? How long did you expect to be able to wait? Three years?
Five?
> Twenty? When the original (new) warranty on the product was one year, and
> the (generous!) repair warranty is six months, an extension of roughly 5
> times is a little extravagant.
>
> Many problems can occur _just_because_ a camera sits idle for an extended
> period. I've seen cameras come back that I worked on two or three years
ago
> that the foam was fine then, but mush now -- should I do that for free?
And
> then there are cameras that sit unused for years, until the switch
contacts
> tarnish and become unreliable. Not to mention that plastic gets brittle,
> fungus grows, adhesives fail, etc., etc.. It doesn't matter if there was
> only one thing wrong with it "way back then" -- if I work on it, I've
still
> got to fix things that the customer might not realize are a problem.
>
> What I'm saying is that there is a _reason_ for the time limit for a
> warranty repair, not just "legal-eze". Whatever else is wrong with your
> camera, John may have to spend two or three times the time/labor/effort to
> fix it _again_ than he would have if you had returned it in a reasonable
> time period, then used it periodically thereafter. Even if it doesn't
need
> any additional work, John will have to assume it _does_, and invest the
time
> to be sure _everything_ is working properly, making no assumptions until
> he's proven to himself otherwise.
>
> Not meaning to "pile on", just another shop's perspective....
>
>
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