Perhaps I should let this be, but I want to clarify my earlier post.
First, I'm not attempting to trash John. My message stated that
he's been a helpful presence on the list, and has a rep for good
repairs. I have no quibble with the things he DID do. My point was
that he's a stickler on the time for fixing something he's agree do
and didn't.
Second, I think the notion of "warranty" in this case applies only
distantly. The problem that I have was identified to John early, so
we're not talking about a failure two years after the repair, but rather
failure identified and agreed to in the time frame, and then perhaps
too much time elapsed before I acted on the agreement.
A wise judge might say: "John, you're not required to follow through
on this. But if you negotiate with your customer, and offer
something, you'll create a lot of goodwill. If you offer nothing, you'll
merely create a pissed-off customer."
I'll say no more about this.
matt
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