Hi Sam...Sounds more like English customer service...There is a Macys
located a just a short distance from me...I'll go in and talk to the
customer service department or store manager to see if I can sort it
out...Usually they bend over backwards to please the customer...Marty
-----Original Message-----
From: Sam Shiell <sam.shiell@xxxxxxxxxxxxxxxxxx>
To: olympus@xxxxxxxxxxxxxxx <olympus@xxxxxxxxxxxxxxx>
Date: Friday, May 03, 2002 1:56 AM
Subject: [OM] Absolutely OT: Macys
>HI
>
>I need some advice from our American listees here that is about as far away
>from Olympus as I can think....
>
>This is it....On a visit to the States my brother-in-law bought some
clothes
>in Macys for my wife, but they are the wrong size. we've emailed Macys
>customer service, asking if we can post the stuff back to them for
>replacement (we have the receipt) but amazingly they are refusing, just
>quoting the company line that "goods must be taken back to the store for an
>exchange"... Is this "Good Customer Service" or what?
>
>Anyway, I'm about the write a letter to their CEO (can't find his email
>address anywhere), but can you guys recommend any other agencies I could
>involve or threaten them with if they stick their heels in. e.g. here in UK
>there are a couple of consumer rights programmes on the TV that'll take up
>the challenge
>
>Oly content... well, if my wife doesn't get this sorted out she'll be
>miserable and I'll feel too guilty to take some pictures for a few days.
>
>Cheers
>
>Sam
>
>
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