If the $40.45 isn't insurance she should have know she wasn't selling me the
correct service, she was pushing the buttons for something I wasn't asking
for.
It's "nice" they have faith in Australian post office. That faith won't
replace a customers camera, it does cleverly alleviate the PO from any
responsibility in case of loss.
Very frustrating when cost is NOT an object, THE object is getting a
customers camera back to him well protected. If they damaged it, we would
have recourse for the camera owner (in this case Cris Johansen, did you get
your 2S? I hope so).
If this button pusher knew what she was doing she would have said "Oh, you
need more insurance, lets send it as a parcel, now you can have all the
insurance you want."
As Captain Kirk once said "I guess I just expect too much of people".
As I left the PO that day, I suggested to all on line to take their safety's
off.
John Hermanson
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Camtech, Olympus Service since 1977.
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___________________________________
----- Original Message -----
From: "Gary Reese" <pcacala@xxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Monday, July 16, 2001 1:57 PM
Subject: Re: [OM] Well, sometimes you just get hosed...
| John H. writes:
|
| << When is a package a letter? When you take it to the post office. >>
|
| I understand and am empathic to the points you are making, but to
| clarify:
|
| When it is under 1 lb., you ship without insurance and you want to save
| money over Air Mail - Parcel Post. It's called Air Mail - Letter-post
| and its just as fast - at about 600f the Parcel Post price. Boxes are
| fine for letter-post. Doesn't require a Custom's form (the half sheet
| white one), so it sails through without any taxes. Quite popular among
| buyers who are willing to take a risk to avoid fees. Doesn't sound
| right for your business, though.
|
| The $40.45 limit to Australia is for Registered Mail via Air Mail -
| Letter-post. That isn't insurance! It only produces a paper trail of
| the signatures of everyone who handled the package along the way. Think
| of it as chain of evidence. (For Registered you also have to wrap the
| box in paper and use paper tape with lick-em adhesive - so that
| tampering can be detected). You couldn't insure because Letter-post
| doesn't allow it. Via Parcel Post the insurance limit is a whopping
| $3,370, which has to be among the highest allowed for any country. That
| is a testament to the USPS confidence in the Australian postal service.
| Conversely, be careful with countries that have low insurance limits.
| Rates can be determined at:
| http://ircalc.usps.gov/
|
| FWIW, in at least 2000 shipments via US Postal Service, I've never had
| damage and only once did a COD package get rifled of its contents. But
| there have been a few long delayed international shipments. In some
| regions of the US the service is exceptional. I have a 7 day/9 hour
| Postal Express station in the neighborhood grocery store. It is ranked
| as one of the busiest stations in volume per clerk (2) and gets tons of
| eBay shippers, esp. those doing late shipping and weekend shipping. UPS
| doesn't count those weekend days as shipping days, which sure makes
| customers smile when I ship on Saturday/Sunday and it arrives on
| Monday/Tuesday.
|
| The USPS rates and options are hard to understand, but once you do, the
| POS system at all the post offices will accept your choice. And the
| clerks will generally give you fine service because you are a regular
| and know the ropes.
|
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