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Re: [OM] Flying high

Subject: Re: [OM] Flying high
From: SwissPace <ian@xxxxxxxxxxxxxxxx>
Date: Wed, 19 Apr 2017 11:47:45 +0200
Coming late to the party but this quite angered me I hate Bullies - This however seems to illustrate a fundamental problem with modern business, the customer is no longer seen as the most important commodity - I am witnessing this internally in our company where the drive is to cut costs even if it affects the customers service - you can probably get away with this for a while but a some point it's going to all come crashing down - when did the focus change I wonder was it when companies became too big to care or directors bonuses got paid mindless of real results

IanW

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