Chuck:
Finally got it. IE > Tools > Internet Options > Advanced > Uncheck Enable
third-party browser extensions. Unfortunately, that disables all third party
extensions so you can't set up a custom browser bar. Manage Add-ons is locked
out. That's a small price to pay for getting rid of that annoying pop-in ad and
its pop-up companions. Btw--I downloaded Adobe's latest Flash Player and
Firefox now loads correctly. Both browsers work well, but I have to say that in
a speed loading contest, IE 10 wins by a long shot. It is a pleasure to work
with after that cursed ad is gone.
One day I'd like to discover how to disable that one pop-in script. I think
that the pop-up blocker would handle most of the others.
Thanks for your help.
Robert
---- Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx> wrote:
> Add-ons/plug-ins are not associated with the operating system but with
> the browser.
>
> It sounds to me as though the problem may be an add-on/plug-in in IE.
> To manage those things click on the IE Tools menu and click on "Manage
> add-ons". This gives a further menu for add-on types. You'll likely
> find what you're looking for under the first item "Toolbars and
> Extensions" but check the other categories as well. Since I don't use
> IE I can't tell you off the top of my head how to delete add-ons but
> they are easily disabled or enabled. If you see something you think may
> be suspicious just select it and then disable it and then restart the
> browser to see what happens. If the browser add-on has somehow
> installed that pop-up window outside of the browser it may be necessary
> to reboot after disabling the add-on.
>
> I also use Time Warner Cable but don't often visit their pages since I
> don't use their email or other services. However, I have never noticed
> any sort of performance problem with Firefox there or anywhere else.
> "Shockwave" is the Adobe Flash Player. To check/correct the
> installation within Firefox go to this page using Firefox
> <http://helpx.adobe.com/flash-player.html>
>
> Let me know what you discover on both browsers.
>
> Chuck Norcutt
>
>
>
> On 9/1/2013 12:40 AM, r.burnette@xxxxxxx wrote:
> > Chuck,
> >
> > I tried to discover the problem by observing the running processes,
> but I didn't see anything that looked as though it was related. Nothing
> unusual showed up on the Task Manager window. I did learn that it loads
> with Internet Explorer 10 and shows up on every subsequent page loaded.
> At first I had wondered if it could be associated with my Time-Warner
> Cable pages, but it isn't.
> >
> > I took your suggestion and installed Firefox. The pop-out did not
> > load
> with Firefox. It did not load with my Time-Warner Cable pages. However,
> TWC pages were agonizingly s-l-o-w attempting to load in Firefox and I
> kept getting a pop-up window on the log-in page stating that a Shockwave
> plugin was failing to load. I don't know whether that plug-in might be
> associated with the pop-out that I'm trying to shed or merely something
> used by TWC in loading pages. Where are the plug-ins located in Windows
> 7? I couldn't locate them.
> >
> > The pop-out could very well have been associated with something I
> downloaded. Many free downloads don't allow you to do custom downloads
> anymore. You have to take the whole download and then try to uninstall
> anything you don't want. This is a new computer with little more that
> the operating system pre-installed. So I have had to download Adobe
> Reader, Open Office, a Media player, and other things just to make it
> usable. And pop-up blocker does not prevent near incessant ads on
> Internet Explorer. It's hard not to accidentally click on one.
> >
> > I had forgotten just how annoying Windows can be. When I stated
> Windows 7 for the first time, I had 81 updates to download and install.
> Like I said, I love my Macs.
> >
> > Thanks for your assistance.
> >
> > Robert
> >
> >
> >
> >
> > ---- Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx> wrote:
> >> Yes, if you'd like some paranoia definitely install Ghostery. But for
> >> your particular case there may be some more direct discovery as well as
> >> treatment of the problem.
> >>
> >> Lets start with some simple diagnostics... let's find what is starting
> >> this thing up. When does this ad window or black sidebar first appear?
> >> Is it there immediately after you boot and before you have started any
> >> application or browser? If so the malware is installed as a "Windows
> >> service". Services are started (mostly) automatically at boot time and
> >> provide mostly essential underlying functions that will be needed by the
> >> system and apps when they come up. But malware can get itself installed
> >> there too such that it's always running.
> >>
> >> If not installed and started as a Windows service then it must be being
> >> brought to life by some app (including the browser) or activated in some
> >> way by a particular web page. The web page ought not to be able to
> >> infect your system with malware but it does happen. Whatever is there
> >> is something you most likely willingly accepted to install. Win7 is
> >> much more secure than earlier versions of Windows since it will ask for
> >> the admin's permission to install an app. It shouldn't happen under
> >> your nose.
> >>
> >> If it does start as a service we can locate the service and (first)
> >> deactivate it by preventing any auto startup. It can also be removed
> >> entirely but that's a bit more difficult.
> >>
> >> If it doesn't start as a service and you can identify which app or web
> >> page appears to bring it to life then we can check the list of processes
> >> that are running both before and after the malware appears and identify
> >> the process that's responsible. If you right click the taskbar at the
> >> bottom of the screen you'll see an option "Start Task Manager".
> >> Clicking the Applications tab will show all running apps (you're not
> >> likely to find it there), clicking the Processes tab will show all
> >> running processes. If it's running it's one of those things in the
> >> list. The task is to figure out which one and kill it as well as
> >> prevent it from starting again in the future.
> >>
> >> Let us know what you discover.
> >>
> >> Chuck Norcutt
> >>
> >>
> >>
> >>> On 31 August 2013 05:21, <r.burnette@xxxxxxx> wrote:
> >>>
> >>>> I am working with a new HP computer running Windows 7 Premium (64 Bit)
> >>>> and
> >>>> Explorer 10. I have the pop-up blocker enabled. Only one third party
> >>>> toolbar(AdAware)is enabled But I am still getting a terribly annoying ad
> >>>> box at the bottom left section of the window. It slides out to the right
> >>>> displaying a rectangular pop-up ad window approx. 4" W X 3" H displaying
> >>>> various ads. You can click on an X to hide the ad, but a black sidebar
> >>>> approx. 1/2" W X 3" H remains behind. It allows you to click the X and
> >>>> open
> >>>> the ad. (Can't imagine who might want to do that.)
> >>>>
> >>>> I feel certain that it is a piggy-back program from something
> >>>> inadvertently downloaded and left behind after the host program was
> >>>> deleted. Has anyone else had this annoying experience who was able to
> >>>> successfully delete it? When it pops open, which it repeatedly does even
> >>>> while reading email, it blocks the view of that portion of the active
> >>>> screen. It is quite aggravating having to continually click on the X to
> >>>> close this while trying to work on anything.
> >>>>
> >>>> Come on, computer gurus. Tell me how to fix this. Make it simple. I am
> >>>> not
> >>>> very windows savvy.
> >>>>
> >>>> My experience trying to get this machine up and running has made me want
> >>>> to hug and kiss my Macs.
> >>>>
> >>>> Robert
> >>>> --
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> >>>>
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