My fiber optic service went down around 5:30 pm yesterday. The TV came back
about an hour later, but the internet connection was still down this morning,
so I called the ISP. They sent a technician out to "check my connections",
though they restored the service from the office.
Talking to the technician, I found that they believe someone hooked up a
set-top box to a router "backwards", sending a stray signal back to the system.
It interfered with customers on opposite sides of town. They have not yet
located the source, but took down a bunch of customers in their efforts to
track it down. I concluded that the reason I got quick response to my call was
that they suspected I might be at the source of their problem. Once they found
everything at my end in proper shape, they went on their way.
Have you ever encountered this sort of thing?
Jim Nichols
Tullahoma, TN USA
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