And they cannot even accept any problem that has not been defined by their
customer (your service provider), with a procedure for handling it
written-up, included in the handbook which was the basis on which the
outsourcing contract was negotiated, and priced. Anything that isn't in the
book can't be handled. Somewhat like going into McDonalds to ask for a
hybrid of two of their offered products - say a BigMac with bacon (not even
a BK Whopper, still less a Chateaubriand). If it ain't on the board, you
can't have it. Except that in the case of the call-centre, you can't even
see "the board"!
Piers
-----Original Message-----
From: Andrew Fildes [mailto:afildes@xxxxxxxxxxxxx]
Sent: 13 February 2010 04:15
To: Olympus Camera Discussion
Subject: Re: [OM] Semi-incommunicado
The problem is not that they're Indian but that they're in India, don't
really understand what your problem is and have no way of fixing it apart
from passing on a message (hopefully).
--snip
--
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