They do exist - I might cite myself as an example but I'm far too
modest.
My wife may disagree, but she is, of course, mistaken.
However, I have decided to eschew the smug pleasures of forgiveness
as far as others are concerned and concentrate on forgiving myself.
I agree that what makes a decent system is how well it deals with an
error or the small percentage that it doesn't suit - the IT guys
where I work don't seem to understand that though.
Andrew Fildes
afildes@xxxxxxxxxxxxx
On 18/06/2008, at 3:31 PM, Nathan wrote:
> I have yet to meet the perfect person, someone that never, ever makes
> a mistake. Human error is a fact of life. How companies deal with it
> is what distinguishes great service from the so-so.
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