Thanks, I'll remember that. Reminds me a little of the last family
shoot that I did. Between shooting a screaming baby who would not be
consoled and reviewing images with the parents I probably spent about 3
hours for a sale of two 5x7's. Win some, lose some. Adults are much
easier.
Chuck Norcutt
Richard Lovison wrote:
> Chuck Norcutt wrote:
>> Care to elaborate? Can we learn a lesson?
>
>> Richard Lovison wrote:
>>> I had an Internet sale turn into a major pain in the behind so I haven't
>>> added much to the site lately. Maybe in the future I'll get motivated
>>> again and put up more images.
>
> Chuck,
>
> I made one mistake after the next. First off I was asked if I would be
> willing to make a poster size print of one of the images on my website.
> I agreed to try (mistake #1) even though my gut said no as now I would
> have to trust my printing to an outside source since I didn't have the
> ability to print a 24 by something at home. I would never have
> attempted this for someone I didn't know. The person who asked was
> someone I knew for years as we communicated back and forth many times
> via email when we were both involved in beta testing a piece of
> software. Thus I treated her as if she was family. Mistake #2.
>
> I tried two printing outfits that had 24" inkjet printers. The first
> one produced a print I couldn't use (I'll spare you the details as to
> why) which cost me $27. The second one produced a print I was happy
> with and that cost an additional $32. Since I decided to treat my
> customer as "family" I only charged her $50 including shipping (I
> charged 50% over my cost to produce the print) and told her not to send
> payment unless she was happy otherwise return the print. Mistake #3.
>
> I sent the print rolled up between a large sheet of paper encased in a
> large round tube and insured it. She received it and "mentioned" there
> was a small crease in the print yet the tube was not damaged in
> shipping. She seemed to want to keep it though there was this "crease"
> that later turned into 3 creases. It went downhill from there until I
> finally forced her to play her cards... keep it or return the darn
> thing. After deciding to keep it she agreed to send a personal check.
> I waited over a week for this check that never arrived. I wrote her to
> explain that I never received the check and asked if she could pay via
> PayP*l since she mentioned in the beginning she was willing to do so.
> She agreed to this after "checking with her bank to make sure I hadn't
> received the check and cashed it" and asked for me to return it if I
> ever got it. I never received it though I did get the PayP*l payment.
>
> Too much of my time was spent on this project that ended up costing me
> money. On the positive side I was able to see what an E-1 RAW file
> converted to Tiff looked like blown up to 15x20... not bad. :)
>
> Richard L
>
>
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