I'm not going to continue posting. Just not possible to get anyone to chill
out and stop heckling the company. There's just no point. You want your
points to be THE standing issues. Everyone's armed with machetes. I can't
get my points out. No one listens. No one asks themselves if they might be a
tad too strong in their criticisms. Everyone's an expert. Everyone knows
better than Olympus.
I've made myself a promise. I'm surrendering. But I'll do you a favour. I
will forward your mail out to Shinju-ku. Let them know who you are and what
you've said. That's the best I can do. And I'm sure you should be happy with
this. At least they know who you are and how acerbic your comments are.
I'm only here to try my best to help you guys to see as best as possible.
But that hasn't worked. Please do not respond to this. I'm not going to
answer anymore. Talk about something else. Maybe venting your spleen at GM
and Ford might be the next best idea.
K.
On 01/10/06, Steve Dropkin <steve@xxxxxxxxxxx> wrote:
>
>
> <Rambling response deleted>
>
> Khen, what it comes down to is this: Olympus is no longer in a
> market in which they can toss out a technical improvement or two
> every couple of years and call it good.
>
> Strangely, Oly seems to understand this when it comes to the digital
> point-and-shoot market. They're out there with new models and
> upgraded features every 6-9 months. Right now, in the U.S., Oly
> offers two dozen different DP&S cameras. I'll guess that almost all
> of them have a much lower profit margin than any E-thingy model and
> that those DP&Ss are sold to customers who are less loyal because
> they're not risking much money in moving to another brand next time.
> Despite this tough sales environment, Oly makes the effort.
>
> So why not offer something besides a long song and dance to
> customers who have used Olympus SLRs for years (decades, even)
> and/or who bought an entry-level E-thingy and now want to (or have
> to) move up? Where do these folks go? How can Oly keep a straight
> face in calling the E-1 "Professional" (their term, on their U.S.
> Web site, not mine) when it offers a much lower pixel count, a
> smaller chimping monitor, and a different (smaller?) feature set
> than either of their other two (maybe eventually to be three)
> E-thingies? How can they insist that a four-year-old digital camera
> is still competitive when their competition has upgraded some of
> their models three times in that period? Is this any way to sell a
> "flagship" model? The E-1 should have been replaced -- possibly
> twice over -- by now.
>
> Despite your suggestions that I can't possibly understand what goes
> on in an electronics manufacturing company (WRONG) and that I need
> to "understand" Olympus, let me suggest that you and Olympus America
> or Olympus Japan or whoever understand this:
>
> I am a prospective buyer in one of the biggest sales markets in the
> world. I'm worth thousands of dollars in camera bodies and
> accessories and I'll spend that money -- if I'm getting what I
> need/want. I am not alone, on this list or in this market.
>
> Olympus needs to sell cameras -- or they will die (at least the DSLR
> part of their company will). They have my goodwill as a happy
> previous customer. But if they want me to be patient in waiting for
> the next "pro" E-thingy, then they need to give me some concrete
> specs and an introduction date that their history shows they are
> likely to meet. (They can always bump up the specs or the intro
> date.) "Something" offered "sometime in 2007" doesn't cut it.
> Olympus also needs to be able to tell me that they are aware of
> current shortcomings in their products and that they _are_
> addressing them.
>
> Olympus' problem is that there are several other camera
> manufacturers out there -- Canyon and Nykon and Fuj! and Pentacks
> don't insist that I "understand" them or that I just trust them for
> my future business. They understand that if they don't offer the
> products I want to buy, I will go elsewhere. That's not a threat --
> that's business. If Olympus cannot figure this out, then they'll end
> up selling their technology patents off to a competitor. There's no
> future in that.
>
> If I didn't give a rip about Oly, I'd be gone by now. I want to see
> them survive and prosper. But I'm a realist. That's not trolling.
> It's not a personal thing with you or anyone else at Olympus (except
> maybe the hooyocks in Marketing who Just Don't Get It). It's just
> business -- and Olympus seems dangerously out of touch.
>
>
> BTW, I didn't vote for that cowboy in the White House either time.
> I'll thank you to not include me in his little world.
>
> Steve
>
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--
Khen Lim
XIOS Network Solutions
IBM Business Partner
+60 +16 528 6010 / 016 528 6010
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