In Malaysia I had a friend who wanted to replace the LCD panel on his HP
iPaq. This was well after warranty. Technician says they could not sell the
part to him. Then next he said "yes, we could sell it to you but we want
your damaged part in return." Huh? What gives?? After that they say, "yes
but no....we do the repair for you and so we cannot just sell and give you
the part and yes, we still want your damaged part in return."
I've never heard such stupid, moronic technical support services yet. This
one from HewlettPackard takes the cake.
Yes I know this has nothing to do with camera parts but the general idiocy
surrounding the gods of technical support people is pretty much the same.
You want to wonder how they get to serving customers...
K.
On 02/09/06, John Hermanson <omtech1@xxxxxxxxxxx> wrote:
>
>
> It gets worse. This applies to Sony/Konica/Minolta, Fuji : First they
> say an LCD is $75, someone will call you back. No one calls. Then they
> say they read wrong part list, price is really $110. Then they say
> backordered. Then it's "you're not authorized". Then it's "we're not
> selling to independent shops anymore". HP doesn't even sell or repair
> their cameras, everything gets swapped.
>
> ___________________________________
> John Hermanson
> Camtech Photo Services, Inc.
> 21 South Lane, Huntington NY 11743
> 631-424-2121 | Olympus OM Service since 1977
> http://www.zuiko.com | omtech1 AT verizon.net
>
>
> Ali Shah wrote:
> >
> > "> If you call the parts department and request a
> >
> >>part number, they want
> >>your credit card number first so they can charge you
> >>a $5 "research fee"
> >>for looking up the part."
> >
> >
> > Truly sad! They rush to bring products to the market
> > and then want to quickly make them obsolete.
> >
> > These days its "anything to make a buck".
> >
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