I don't think Olympus spent a lot of money on programming. I decided
I did not want to use my Mac version of the software to import images
and made the appropriate preferences change. Now when I upload
images, the software launches, presumably checks the preferences and
then quits. Sorry, but that is just brain dead stupid.
Winsor
Long Beach, California, USA
On Mar 21, 2006, at 9:50 AM, Lawrence Woods wrote:
>
>> From: Jeff Keller
>>
>> My XP desktop recognizes my E-300 but not my E-1. Olympus
> said call them
>> between 8am & 5pm M-F. I haven't been home during those
> hours to call
>> them.
>
> The sleeve that my Olympus viewer CD came in had longer hours
> listed for support, I think until 8 or 9 PM (EST). (This is
> Olympus USA)
>
> I called last Friday at about 7:40 PM and got someone.
>
> My problem is that Olympus Viewer will not even install on my
> XP Pro SP 2 system. Two seconds after starting setup.exe, I get
> a message box saying the setup program had encountered a problem,
> needs to close and please tell Microsoft about the problem.
>
> The error signature was
>
> AppName: setup.exe
> AppVer: 1.0.0.0
> ModName: ntdll.dll
> ModVer: 5.1.2600.2180
> Offset: 0002ae22
>
> I gave the Olympus support person the name of the dll. The rep
> went
> offline to talk to his OS specialist, then came back and said that
> the specialist had flinched when he said ntdll.dll. The
> specialist
> said that in his experience, whenever ntdll.dll shows up in an
> error
> message, a crash is imminent. I should back everything up
> immediately
> and call my computer's support about a fix.
>
> I backed everything up, and then searched for information on
> ntdll.dll,
> and the stated offset but didn't find anything useful. In the
> mean time,
> the computer is still running OK, and I installed the
> Photoshop program
> that also came with the E-1 without problem.
>
> Olympus Viewer did install OK on my Windows 2000 laptop.
>
> -------------------------------------------------
>> From: "Scott Gomez" <scott@xxxxxxxxxxxxxxxxxxxxxxxxxx>
>>
>> Just in case you didn't find this, Jeff:
>>
>> https://www1.olympus-imaging.com/ww/updata/swup_download.html
>>
>> See near the bottom of the page for a separate download and
>> info regarding driver installation for the E-1 under XP with
>> Service Pack 2. ...
>
> I hope this isn't an indication of things to come, but when I go
> to that URL, all I get is a graphical header and three lines:
>
> Message
> A fatal error occured.
> Please restart installation from application. We apologize for
> the inconvenience.
>
> !!!!!!!!!!!!!!!!!!!!!
>
> ----- Larry Woods
> lmwoods@xxxxxxx
>
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