I agree. Refunding the transaction minus all shipping
charges is a more than fair settlement. I THINK that
If you issue a refund through e-bay/paypal, I think
your e-bay and paypal fees will be credited to you, so
there may be no need to subtract those from the total.
-Steve
--- John Hermanson <omtech@xxxxxxxxx> wrote:
>
>
>
> Subject: Re: [OM] OT: How much should I refund this
> eBay buyer?
>
>
> >A refund minus all the shipping charges would be
> appropriate. It's
> >certainly not your responsibility that he couldn't
> wait for the camera to
> >arrive, or that he found an alternative.
> >
> > John Hermanson
> > Camtech Photo Services, Inc.
> > 21 South Lane, Huntington, NY 11743
> > 631-424-2121 | omtech@xxxxxxxxx
> > www.zuiko.com
> > Factory Trained OM Service since 1977
> > __________________________________
> > ----- Original Message -----
> > From: "Gary Teller" <gmteller@xxxxxxxxxxxxxx>
> > To: <olympus@xxxxxxxxxx>
> > Sent: Friday, August 26, 2005 7:25 PM
> > Subject: [OM] OT: How much should I refund this
> eBay buyer?
> >
> >
> >> I'd appreciate hearing/reading some opinions on
> whether or not you think
> >> my
> >> proposed refund offer is fair. Here's the basic
> facts. Let me state at
> >> the beginning that all correspondence has been
> friendly or civil-no anger
> >> or threats. Nor has feedback been left by either
> of us.
> >>
> >> 6/11/05 Auction for Olympus 35 RC and Vivitar 100
> flash ended with
> >> winning
> >> bidder in France. Auction was clearly marked AS
> IS and not subject to my
> >> return policy. Sold AS IS because of disclosed
> scratches on
> >> lens. Otherwise in excellent working condition.
> >>
> >> 6/12/05 I sent an invoice to the winner
> >>
> >> 6/13/05 Received notice of payment from PayPal
> >>
> >> 6/13/05 Received an e mail from winner telling
> me payment made and that
> >> he
> >> is leaving France at the end of the week and
> would appreciate my sending
> >> camera asap.
> >>
> >> 6/13/05 Shipped camera and flash via insured
> Airmail Parcel Post. Terms
> >> of
> >> auction say foreign shipments go either by Air
> Letter Post without
> >> insurance or Air Parcel Post with insurance.
> Buyer chose the Parcel Post
> >> option. I e mailed buyer same day notifying that
> shipment made and that
> >> US
> >> Postal Service estimates transit time of 4-10
> days.
> >>
> >> 6/21/05 Received e email from buyer asking for
> tracking number and
> >> telling
> >> me he leaves for Venezuela in three days and
> wants to be sure he will
> >> have
> >> the camera before then. I replied same day and
> told him tracking numbers
> >> are not issued for this type of shipment. I also
> noted that the cost for
> >> sending a traceable package is prohibitive for
> most buyers.
> >>
> >> 7/24/05 Received the following e mail from buyer:
> >>
> >> I am back from Venezuela.....without the camera.
> It
> >> arrived after my departure. At my return, I went
> to
> >> the post office and they said the camera was back
> to
> >> the sender in USA, so to you.
> >>
> >> Given that I have found an alternative to be able
> to
> >> take pictures in Venezuela, I do not need the
> Olympus
> >> anymore as you can imagine. So I do not want you
> to
> >> send it again to me, I would prefer you to pay me
> back
> >> the amount I paid to you in June.
> >>
> >> Sorry for this but the shipment has been too
> long.
> >>
> >> Thanks in advance for your understanding and for
> the
> >> confirmation you agree.
> >>
> >> 7/24/05 I sent the following reply:
> >>
> >> I'm sorry to learn the camera did not arrive
> before your departure to
> >> Venezuela. As I mentioned in a previous e mail,
> the U.S. Postal Service
> >> does not guarantee a specific transit time for
> packages mailed to other
> >> countries. It is unfortunate that I was not made
> aware of your pending
> >> departure until after you won the auction.
> >>
> >> I am puzzled why your Postal Service returned the
> package. Do you not
> >> have
> >> in France a provision to have the postal
> authorities hold your mail until
> >> your return?
> >>
> >> As of today, July 25, the camera has not yet been
> returned to me. As you
> >> know from the terms of the auction, the camera
> was sold "AS IS" and not
> >> subject to my normal return policy. However, I
> will offer you some form
> >> of
> >> refund adjustment. But, I would like to receive
> and inspect the camera
> >> before advising you of my refund offer.
> >>
> >> I hope this meets with your approval for the time
> being. I will notify
> >> you
> >> immediately upon my receipt of the camera.
> >>
> >> After 7/24 we exchanged a short series of e mails
> the gist of which was
> >> my
> >> telling the buyer that the camera has not yet
> been received and the buyer
> >> telling me his post office advised him the camera
> was returned by surface
> >> mail.
> >>
> >> Today, 8/26/05, the camera finally came home.
> Everything looks ok-I
> >> don't
> >> think the package was ever opened by
> Customs/Postal folks there or
> >> here. The buyer paid $51.00 plus $22.60
> postage/insurance for a total of
> >> $73.60. My eBay and PayPal fees totalled $5.55.
> I didn't have to pay
> >> return postage.
> >>
> >> Given that this was an AS IS sale and the fact
> that I wasn't made aware
> >> upfront that there was a time limit for the buyer
> to receive the package,
> >> my inclination is to subtract the fees and
> postage/insurance from the
> >> total
> >> amount the buyer paid and offer him a refund of
> $45.45.
> >>
> >> So what do y'all think? Am I being fair and
> reasonable? Sorry for the
> >> long winded post.
> >>
> >> Gary
> >>
> >>
> >> ==============================================
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> >> List nannies: olympusadmin@xxxxxxxxxx
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> >>
> >
> >
>
>
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