I think you're being more than reasonable, I certainly wouldn't return
any more than that.
Bruce
> -----Original Message-----
> From: olympus-owner@xxxxxxxxxx
> [mailto:olympus-owner@xxxxxxxxxx] On Behalf Of Gary Teller
> Sent: Friday, August 26, 2005 5:25 PM
> To: olympus@xxxxxxxxxx
> Subject: [OM] OT: How much should I refund this eBay buyer?
>
>
> I'd appreciate hearing/reading some opinions on whether or
> not you think my
> proposed refund offer is fair. Here's the basic facts. Let
> me state at
> the beginning that all correspondence has been friendly or
> civil-no anger
> or threats. Nor has feedback been left by either of us.
>
> 6/11/05 Auction for Olympus 35 RC and Vivitar 100 flash ended
> with winning
> bidder in France. Auction was clearly marked AS IS and not
> subject to my
> return policy. Sold AS IS because of disclosed scratches on
> lens. Otherwise in excellent working condition.
>
> 6/12/05 I sent an invoice to the winner
>
> 6/13/05 Received notice of payment from PayPal
>
> 6/13/05 Received an e mail from winner telling me payment
> made and that he
> is leaving France at the end of the week and would appreciate
> my sending
> camera asap.
>
> 6/13/05 Shipped camera and flash via insured Airmail Parcel
> Post. Terms of
> auction say foreign shipments go either by Air Letter Post without
> insurance or Air Parcel Post with insurance. Buyer chose the
> Parcel Post
> option. I e mailed buyer same day notifying that shipment
> made and that US
> Postal Service estimates transit time of 4-10 days.
>
> 6/21/05 Received e email from buyer asking for tracking
> number and telling
> me he leaves for Venezuela in three days and wants to be sure
> he will have
> the camera before then. I replied same day and told him
> tracking numbers
> are not issued for this type of shipment. I also noted that
> the cost for
> sending a traceable package is prohibitive for most buyers.
>
> 7/24/05 Received the following e mail from buyer:
>
> I am back from Venezuela.....without the camera. It
> arrived after my departure. At my return, I went to
> the post office and they said the camera was back to
> the sender in USA, so to you.
>
> Given that I have found an alternative to be able to
> take pictures in Venezuela, I do not need the Olympus
> anymore as you can imagine. So I do not want you to
> send it again to me, I would prefer you to pay me back
> the amount I paid to you in June.
>
> Sorry for this but the shipment has been too long.
>
> Thanks in advance for your understanding and for the
> confirmation you agree.
>
> 7/24/05 I sent the following reply:
>
> I'm sorry to learn the camera did not arrive before your departure to
> Venezuela. As I mentioned in a previous e mail, the U.S.
> Postal Service
> does not guarantee a specific transit time for packages
> mailed to other
> countries. It is unfortunate that I was not made aware of
> your pending
> departure until after you won the auction.
>
> I am puzzled why your Postal Service returned the package.
> Do you not have
> in France a provision to have the postal authorities hold
> your mail until
> your return?
>
> As of today, July 25, the camera has not yet been returned to
> me. As you
> know from the terms of the auction, the camera was sold "AS
> IS" and not
> subject to my normal return policy. However, I will offer
> you some form of
> refund adjustment. But, I would like to receive and inspect
> the camera
> before advising you of my refund offer.
>
> I hope this meets with your approval for the time being. I
> will notify you
> immediately upon my receipt of the camera.
>
> After 7/24 we exchanged a short series of e mails the gist of
> which was my
> telling the buyer that the camera has not yet been received
> and the buyer
> telling me his post office advised him the camera was
> returned by surface mail.
>
> Today, 8/26/05, the camera finally came home. Everything
> looks ok-I don't
> think the package was ever opened by Customs/Postal folks there or
> here. The buyer paid $51.00 plus $22.60 postage/insurance
> for a total of
> $73.60. My eBay and PayPal fees totalled $5.55. I didn't have to pay
> return postage.
>
> Given that this was an AS IS sale and the fact that I wasn't
> made aware
> upfront that there was a time limit for the buyer to receive
> the package,
> my inclination is to subtract the fees and postage/insurance
> from the total
> amount the buyer paid and offer him a refund of $45.45.
>
> So what do y'all think? Am I being fair and reasonable?
> Sorry for the
> long winded post.
>
> Gary
>
>
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