Nick wrote
>
> Very sad, very sad..... actually I'm gobsmacked at the attitude, having
> heard the way Olympus has handled this elsewhere!
> (And that's coming from the perspective of a manager of the previous Olympus
> distributor in Australia.)
> But don't flame the Customer Service rep too hard personally.... she's
> surely just the messenger.
I happen to know that she has used exactly the same words in a previous
letter to somebody else. I wonder if the person setting the policy is informed
about the letters that come in?
Brian
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