Don't mess around when dealing with mere customers down here do we?!
Of course, 'Help' is redefined here - it's what you scream when you
have to deal with them.
I don't think an Australian would have fared any better so it's not a
trans-Tasman thing Brian.
First deny (no such thing) and then threaten.
Definitely an underarm delivery.
But very kind of Laila to point out that you won't get AF - gee, damn!
This kind of muscular attitude demands a serious response - what was
the address?
I'll get a load of manure delivered ('manually adapt that, suckers!')
AndrewF
On 27/05/2005, at 4:39 PM, Brian Swale wrote:
>
> Hello everybody,
>
> I discovered that Olympus Australia controls what comes into NZ as
> well as
> Aust; and also learned that they had declined previous approaches
> in which
> Olympus users requested distribution of the adapters.
>
> So this week I wrote to them, recommending they give out the 3/4ths
> adapter
> as occurs elsewhere.
>
> Here's their reply to my letter, and my letter is below that. I
> sent an copy of
> the image of the MA-1 and one I pinched from an Olympus site of the
> 3/4
> adapter, as well as a pdf of the instruction sheet.
>
> Their attitude to their customers is uniquely magnanimous.
>
> Thank goodness I no longer give a toss what they decide as far as I
> personally am concerned, but others might benefit should they agree.
>
> Brian
> @@@@@@@@@ Start @@@@@@@@@@@@@@
>
>
>> From: "Imaging Help" <help@xxxxxxxxxxxxxxxxxxxxx>
>> To: bj@xxxxxxxxxxxxxxx
>> Subject: Re: Manual adapter for E-1 and E-300 (Evolt)
>> ( + 3 files)
>> Date sent: Fri, 27 May 2005 10:40:36 +1000
>>
>> Hello,
>>
>> Thank you for contacting Olympus Imaging Australia consumer products
>> group.
>> Many Thanks for your feedback on Olympus products. Your feedback
>> has been
>> passed to all relevant departments.
>>
>> Some old film based lenses may be able to attach to Olympus
>> professional
>> digital SLR cameras through the use of a lens adapter mount.
>> However such
>> products are not compatible with the digital camera body in that
>> they will not
>> conform to or achieve the quality expected by the E-System in many
>> photographic
>> situations. Indeed there may be a number of technical problems
>> associated with
>> using such an adapter. As such, Olympus Australia has no plans to
>> introduce and
>> supply such a mount adapter. If such a product is purchased and
>> used with the E
>> series then Olympus Australia may review its position regarding
>> warranty on the
>> camera used. In addition a number of other technical reasons exist
>> that might
>> hamper the camera's performance using such an adapter
>>
>> -AF not available
>> -Only pre-set aperture metering may be available
>> -Only A mode (Aperture priority mode) is available, but AE is not
>> accurate. No f indication on the body.
>> -Distance indicator on the lens may not be accurate
>>
>> If you have any further inquiries please do not hesitate to
>> contact us.
>>
>> Kind Regards,
>>
>> Laila Balloot
>> Customer Service Representative
>> Consumer Products Group
>> Olympus Imaging
>> 1300 659 678
>>
>> "Brian Swale" <bj@xxxxxxxxxxxxxxx>
>> 26/05/2005 09:36 AM
>> Please respond to bj
>>
>> To: Imaging Help <help@xxxxxxxxxxxxxxxxxxxxx>
>> cc:
>> Subject: Manual adapter for E-1 and E-300 (Evolt)
>> ( + 3 files)
>>
>> Dear Olympus Imaging Help,
>>
>> I have been an enthusiastic user of Olympus OM cameras since prior to
>> 1980, and still am.
>>
>> I have been following the international discussions about the
>> introduction to
>> the marketplace of the Olympus DSLR cameras, in particular the E-1
>> and the
>> E-300.
>>
>> One of the exciting aspects of these cameras is the possibility of
>> using
>> OM Zuiko lenses with these bodies.
>>
>> In this regard it has been wonderful to see that Olympus Corp in
>> the USA,
>> in Japan,
>> in Germany
>> and in the UK
>> are providing FREE to owners of the E-1 etc, official Olympus
>> adapters
>> that enable users of these DSLRs to use the great range of MF
>> Zuikos they own.
>>
>> In case you are not familiar with these adapters, I attach two
>> jpeg images
>> from Olympus web-sites that illustrate
>> (a) the first version called the MA-1, and
>> (b) the second version called the Three Fourths adapter.
>>
>> Olympus also provides a printed sheet written in Japanese and in
>> English,
>> which explains in nice detail how users can get the best out of their
>> Zuikos on these digital bodies. Really helpful information on
>> that sheet.
>>
>> Please see the attached pdf file for an illustration of what it is
>> like.
>>
>> I understand, from discussions I have had with Olympus retailers
>> here in
>> New Zealand that Olympus Australia controls supply of Oly material
>> to New
>> Zealand, and that there currently are no plans to make this wonderful
>> Olympus camera part available to New Zealand customers.
>>
>> It so happens that I belong to the 600+ member world-wide Olympus
>> photography forum, and I have heard from it that you also do not
>> make it
>> available in Australia either.
>>
>> Assuming that what I have heard in this regard is correct, and I
>> have no
>> reason to think otherwise, I am writing this letter to strongly
>> recommend
>> that Olympus Australia take a more positive and helpful approach
>> to its
>> customers, in this matter of supplying the three-fourths adapter, and
>> adopt the Japanese and USA policy of free supply to verified E-1
>> and E-300 etc
>> owners..
>>
>> To do so would lift the public image of Olympus perceptibly, I
>> feel sure,
>> and help create a body of stronger and more enthusiastic Olympus
>> customers,
>> users, and fans. You can make this a win-win situation for all
>> concerned.
>>
>> Sincerely,
>>
>> Brian Swale ..........................
>>
> @@@@@@@@@@@@ ends @@@@@@@@@@@@@
>
>
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