John Hermanson wrote:
>Digital parts prices are outlandishly high for , imo, mutiple reasons. 1)
>to discourage outside repair and keep independent shops from making a profit
>(hence the attempts of some manufacturers to keep digital repair manuals out
>of the hands of those who need them.) 2) a vast majority of repairs (95% +)
>brought into the manufacturers and left there by customers paying for and
>expecting "factory service"are never touched by the manufacturer technicians.
>Instead, they are outsourced to subcontractors.
>
>
I don't know about DSLRs, but I can't imagine the big, high volume DC
makers don't use the same repair model as other electronics
manufacturers. Products are designed modularly and repair station repair
is simply module replacement. This is simple, quick and requires only
limited training and expertise on the part of the "techs", who really
follow a tightly scripted process. With a proper testing protocol, it
also minimizes the possibilities of other hidden defects getting through
or being caused by the repair it came in for. This is clearly what
happened with the Can*n S110 I sent in for warranty repair.
Depending on many factors, the replaced modules may be simply thrown
away* or sent to the one real repair center. There, higher level techs
with more complex, expensive equipment and the one full detail parts
stock needed do real repairs. The repaired modules are then put back
into the process. Far more economically efficient for high volume, world
wide repairs than full repair in many locations. Properly run, it also
gives better turn around for customers and better QC.
Moose
* if there are any real repair people around, they will end up with
secret stores of replaced modules for spares when a real repair may be
called for. When my Adcom CD player developed a broken tooth in the
anti-lash mechanism and I called support, the nice woman said they only
sold the entire mechanical drive mechanism, for lots of money. When I
got specific about the one little nylon gear with a problem, she went
and asked a tech. He took a the gear and the one that mates to it off a
junk module and had her send it on for free. Whee! Guess who is at the
top of my list for my next audio equipment need?
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