Sounds like they got a bunch of stuff going and didn't realize how much
'handling' was involved in each auction... I'd be inclined to give them some
slack. You have 90 days for leaving feedback, that should be enough time, I
hope.
I just got a pleasant surprise... in mid-March I BIN'd a nice Rollei 35-SE
from a seller in Germany. I paid using PayPal, and the seller said he
shipped the package. A couple weeks pass, no package, and this was supposed
to be "express airmail". I contact the seller, he's very helpful, good
language skills (much better than my German!) and after a back and forth he
files a 'search' with the German Post Office. I give it a couple more weeks,
then email him and say still no package, what do the PO people say...? He's
again a good responder, says he'll check it out, that I shouldn't worry as
the package was insured and when he gets the payment he'll refund my full
payment. May 23rd my postman delivers the package, battered on every corner,
but with the well-packed contents intact. A quick read of the customs sheet
indicates the shipment date was March 25th, just as the seller said. So
apparently the German Post Office's idea of 'air express' is *TWO MONTHS* to
get here.
I gave the seller a good feedback, he was helpful, cooperative, and honest
in every way. Next time I think I'll ask for FedEx, though.
--
Jim Brokaw
OM-'s of all sorts, and no OM-oney...
on 5/24/03 9:46 PM, Lama-Jim L'Hommedieu at lamadoo@xxxxxxxx wrote:
> I was the successful bidder on two LPs pressed in Japan. The auction closed
> on May 1 and I got an email from the seller saying
> they'd ship as soon as they got my payment. I paid on May 2.
>
> A week later I checked with them and they said they were just back from a
> National Holiday and were backed up 2,000 orders and
> couldn't verify my payment. Two days later they confimed my payment.
>
> On May 22 I got an email saying they had just that day shipped my LPs. They
> have a generally positive feedback record and all but
> wow, this is excessive. 1.27% were neutral or negative of the total.
> (Neutral + Negatives)/(Neg + Neutral + Pos)
>
> I asked them to explain and they said "We have stuck with a large amount of
> orders since being on the increase ebay users and our
> customers. We are sending out the package in order but have been extremely
> busy. (Now we are also sending the customers a sending
> notice mail. If they have
> been sent.) Sorry for the huge delay"
>
> I told him that he needs to protect his feedback rating because no one forced
> them to put all of those auctions up. I said they're
> going to start getting negative feedback when they delay shipping like this.
> In an earlier email he (or she) said they had just
> recently started accepting PayPal and that checks out. (In a spot check one
> of their auction, closing March 19 said, "We accept
> International Postal Money Order or US dollers only. We cannot accept by the
> other method, never. "
>
> So, at this point, it looks like they're having what we Yankees call "growing
> pains" but they're not bad actors.
>
> What's the deadline on leaving feedback? Do I run out of time at 30 days? If
> the package isn't here, I'm leaning towards giving a
> "neutral" with a descriptive but non-angry reason. If the package arrives
> before the feedback deadline, I'll leave "Positive" but
> ALL of the text will be a disclaimer.
>
> What do you guys think?
>
> Lama
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