My policy is to refund purchase price. I would make exceptions and
refund postage if I missed something or there was a defect. The dust
issue is just a ploy. I can find a speck of dust in any EX lens if I
wanted to, especially one with an opening in the rear element like that
lens has. I shot a test roll before I sold this lens in bright sunlight
with snow and there was no problem. The amount of dust was not excessive
and falls within the grade I stated.
The ebay feedback system is flawed in a situation like this. To
maintain a 100% rating, you have to be more than an honest seller, you
have to allow people to take advantage of you once in a while to avoid
retaliatory feedback
Frank.
On Fri, 4 Apr 2003 08:10:06 -0800 "William Sommerwerck"
<williams@xxxxxxxxxx> writes:
> > Scam #2 goes like this: This time a buyer gets a 35-70/3.6 using
> > "Buy it Now" for $245.00 from me. I notice that this buyer
> > ebay@xxxxxxxxxxxxxxx has lots of feedback as a seller of camera
> > equipment but not much of a track record as a buyer, so I start to
> worry.
> > I figure he intends to sell the lens, but how can he make any
> money
> > when he paid $245 for the lens? In a few days I find out how, its
> called
> > the shake-down. He says there is some dust in the lens and goes on
> > about how he doesn't know if it can be cleaned and if I refund him
> $100
> > it will be OK. Otherwise I should pay shipping both ways and the
> refund
> > because the lens "was not advertised properly" so which would I
> rather
> > do? I point out that I graded the lens KEH EX in my ad, which
> states
> > "glass may have some dust, but no marks" and I provided a link to
> my
> > auction page and the KEH grade page. His reply is to ignore this
> fact
> > and say give me $100 and we have a deal. I feel he is taking
> advantage
> > of my 1000ositive feedback and no questions asked return policy.
> > I would even refund shipping if my description was wrong. So do I
> eat
> > the shipping, or the $100 or have this guy ruin my feedback if I
> don't
> > submit to his extortion?
>
> If you _truly_ have a "no questions asked" return policy, then you
> should
> take back the lens and refund the guy's purchase price. Whether he's
> trying
> to "extort" you is beside the point. If you have a stated policy,
> you must
> abide by it.
>
> One other point... I expect the buyer to _fully_ describe an item's
> condition. Experienced photographers know that many lenses have a
> few specks
> of dust. If this lens had enough dust to be significant, then it
> should have
> been explicitly mentioned.
>
> Is this guy trying to take advantage of you? Yes. Were you remiss in
> not
> fully describing the lens's condition? Perhaps. I'd give him a full
> refund -- including shipping -- and forget about it.
>
>
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