I have a Lowepro Orion AW bag which I sometimes use as an airline
carryon bag. It was purchased about a year and a half ago. On my
first trip I lost the shoulder strap due to my own stupidity. Lowepro
replaced it for the cost of shipping. On my most recent trip in March
to South America one of the two zipper pull tabs for the large
compartment on the daypack portion of the bag popped off. The zipper
still worked fine with the other pull tab, but I emailed Lowepro to
ask whether it could be repaired and they asked me to return my well
out of warranty bag and they sent me a brand new one a week later.
Free.
Nice service and customer support.
--
Winsor Crosby
Long Beach, California
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