Gary,
Nothing that I haven't already suffered from Bill Gates' Microsoft!
Nick Smoliga
SvT TF12 - Investment Projects
1103 Avenue B
Arnold AFB, TN 37389-1400
> -----Original Message-----
> From: Gary Schloss [SMTP:schloss@xxxxxxxxxxxxxx]
> Sent: Saturday, April 17, 1999 7:33 PM
> To: olympus@xxxxxxxxxxxxxxx
> Subject: [OM] Troubling News from the Digital Front
>
> Dear Zuiks/Zuikettes:
>
> Here's a field report from Olympus's digital front. As some may
> recall, I have recently acquired an Olympus digital SLR -- a D-600L
> (aka Camedia C-1400L). I got it because: (a) it was offered to me
> for a very good price; and (b) I needed the capability to produce
> good quality digital images for online publishing, with a faster
> turnaround time than print film + flatbed scanner, or even emulsion
> + slide scanner combos could deliver.
>
> For those contemplating a similar move, here's a piece of advice:
> pls remember that getting a new digicam is like having a baby: most
> of the headaches start _after_ you bring it home :-) There are
> batteries and AC adapters to worry about, different ways of
> interfacing your digicam with your computer, problems with
> immature software, storage media compatibility, a plethora of
> filters and optical adapters, etc. (Diapers are optional :-))
>
> Well, after 4-6 weeks of learning and experimenting, I felt that
> I had paid my dues, and started using my digicam quite regularly.
> I was very happy with the D-600L, that is -- until last Wednesday,
> when the camera suddently clammed up on me. It simply would not
> power up, and none of my efforts to revive it seemed to make any
> impression. :-(
> (Oh yes, I did try to reset the microprocessor, but to no avail).
>
> I needed the digicam for the next morning, and had no backup (well,
> with digicams, who does?!) So, I had to schlepp the camera, and my
> sorry butt all the way across town -- down to Long Beach (about 50
> miles each way!), where Olympus West Coast service is located.
>
> The #$%&*ing bastards gave me an estimated repair date of May 5th!
> The only other repair facility is in NY -- with an even longer
> repair backlog !
>
> Can they do a rush service? Nope. Can they get me a loaner? A
> rental? Nope, forget it! Do they have any indie repair place(s)
> who are trained to service OLY digicams? Nope, not yet. Do they
> realize that some people are trying to use their new digicams
> _professionally_? Yes, and they sympathize, but there is little
> they can do about it. Argh!!! (...and I'm being polite here!)
> Welcome to the nightmares of technical support for computer
> equipment. :-(
>
> (Repair bill would be US$150, if the camera was out of warranty.
> Today, a local dealer who sold me the camera showed me a somewhat
> older Olympus repair estimates guide, where a D-600L overhaul is
> priced at an outrageous $408 !).
>
> It looks like Olympus is about to repeat its old mistakes. At
> this point, I'm not sure that my next digicam will be an Olympus.
>
> Pissed off,
>
>
> /Gary Schloss.
> Studio City, CA
> schloss@xxxxxxxxxxxxxx
>
>
>
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